Frequently Asked Questions

Please review our frequently asked questions. If you have any questions on our policies, procedures, or anything else that may not be answered here, feel free to contact us.

What are your hours?

Monday – Friday: 7:00 am – 6:00 pm

Saturday: 9:00 am – 1:00 pm

Sunday: 9:00 am – 10:00 am & 4:00 pm – 6:00 pm

Check-Out Time: 12:00 pm (Noon) daily. To avoid an additional charge, please pick up your pet by 12:00 pm. If you pick up after 12:00 pm, we will start the charge for the next day.

Holiday Hours:
Our staff will be on-site during holidays; however, we will be closed to the public on the following days:

New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Holiday Boarding: A $50.00 deposit is required at the time of reservation for all holiday boarding, which will be applied to your stay. This deposit is non-refundable unless the reservation is canceled within 48 hours of the stay.

What vaccinations (shots) are required for my dog?

We require the following vaccinations for your dog:

DHLPP: Also known as Distemper, DHPP, or DH2P

Bordetella: Also known as the Kennel Cough Vaccine

Rabies

We require shot records prior to check in and strongly recommend giving the vaccinations at least 4 days prior to your check-in date. Besides giving the shots a chance to begin working, they can cause light symptoms.

What vaccinations (shots) are required for my cat?

We require the following vaccinations for your cat:

  • FVRCP: Also known as Feline Distemper

  • Feline Leukemia: Only required for cats that go outside

  • Rabies

Can I bring my pet's bedding or toys while they stay with you?

We are your pet's "resort," so room service will supply the linens and laundering! We prefer using our own bedding and cots, but you may bring a small blanket or towel that is machine washable. Please write your pet's first and last name on it and we will make every effort to return it to you, but cannot be responsible for lost or damaged blankets or towels. Please do not bring large blankets or pet beds. Cloth toys should also be marked and machine washable. The same effort will go into caring for them, but please leave their irreplaceable toys at home.

What is your flea & tick policy?

All pets should have a flea and tick treatment before arrival. We make every effort to send your pets home with no fleas and ticks. To accomplish this, all pets are given a pre-entrance and pre-exit exam. During this exam, we also check for signs of other possible problems, but please know this is not a vet exam. If we do find fleas or ticks upon arrival, a bath is given automatically. This bath will be charged to your balance at the end but does not include the usual grooming extras (nail trim and ear cleaning). A Capstar may also be necessary but is only given upon owner request.

What do I need to know about my pet returning home after their stay?

Don't feed or give too much water to your dog for about 2-3 hours after arriving home. They may act hungry from excitement or thirsty from panting, but food or water at this time could cause an upset stomach.

When your cat arrives home, keep them inside for a few hours to adjust to being home before they roam.

Can I bring my pet when I take a tour?

If coming to tour our facility, please do not bring your pet with you (FOR BOARDING TOURS - if you are coming for a training consult with Jim or Preston, please bring your dog with you). We do require shot records and our pre-entrance exam even for a quick visit.

What if I need to change my reservation?

Once you've made a reservation, if your plans change, PLEASE let us know as soon as possible. Over busy holidays and during the summer, we may have to turn others away when we are holding a place for your pet. If you give us as much notice as possible for your cancellation, we (and whoever gets your place) will appreciate it. It is also important to let us know if your pet will be arriving the next day instead, so we don't give your reservation away if you do not show up on the reserved start day. A deposit may be required for reservations during busy season.

What is important for you to know about my pet?

Does your dog like to dig? Is heartworm prevention or other medication due while they're here? Please let us know these types of things. You may want to make a list and bring it with you so you don't "forget what you meant to say" when you get here! Be confident when you leave your pet. They pick up on your feelings, so "don't worry...be happy," and they will be, too!